Legal
Terms of use
In an ever-evolving digital landscape, it is crucial to have a solid foundation that protects both parties while fostering innovation and growth. Our terms are designed to address the complexities of modern digital services, incorporating the latest regulatory requirements such as the Digital Services Act and the AI Regulation 2024.
They reflect our commitment to ethical practices, data protection, and responsible use of emerging technologies. By engaging with Piritech, you are not just receiving a service; you are entering into a partnership built on trust, expertise, and mutual understanding. We invite you to review these terms carefully, as they form the backbone of our collaboration and ensure a smooth, productive, and legally compliant journey towards achieving your digital ambitions.
Overview of Key Commitments
Piritech, a digital agency based in Antwerp, structures its contractual relationships through these general terms and conditions, aligned with Belgian and European legal frameworks. This document defines the rights and obligations of the parties, covering all digital services (web development, e-commerce, digital marketing, automation, AI) while incorporating the latest regulatory developments.
Scope and Definitions
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Article 1 - Purpose
These terms apply to all services agreed upon between Piritech (hereinafter referred to as "the Service Provider") and its client (hereinafter referred to as "the Client"), whether an individual or a legal entity. They take precedence over any contradictory document provided by the Client.
Article 2 - Definitions
- Services: All services described in the signed quotation (website development, AI solutions, automated marketing, etc.).
- Deliverables: Any material or immaterial element produced under the contract (source code, strategic reports, algorithmic models).
- Force majeure: Unforeseeable and unavoidable events affecting the execution of services (pandemics, major cyberattacks, sudden legislative changes).
Mutual Obligations
Article 3 - Obligations of the Service Provider
Piritech commits to delivering services with the professional diligence expected of an industry expert, in line with the technical specifications outlined in the quotation. Indicative deadlines become binding only after written validation of intermediate deliverables by the Client.
Article 4 - Obligations of the Client
The Client guarantees:
- The complete provision of all elements necessary for service execution (briefs, API access, media content) in a usable format.
- Timely feedback on deliverables (within 72 hours of receipt). Any delay automatically results in a revised project timeline.
Financial Terms and Deadlines
Article 5 - Payment Terms
- Deposit: 50% of the total amount upon signing the quotation.
- Balance: 50% within 14 days following final delivery.
- Late payment penalties: 1% per day of delay after formal notice, in accordance with Book XIX of the Belgian Code of Economic Law.
Article 6 - Rate Adjustments
Piritech reserves the right to adjust rates in cases of:
- Significant changes to requested technical specifications.
- Fluctuations in costs from subcontractors or technological platforms used (e.g., increases in AWS or Shopify fees).
Intellectual Property and Confidentiality
Article 7 - Transfer of Rights
Deliverables remain the exclusive property of Piritech until full payment is received. After payment, the Client obtains a non-exclusive and non-transferable license to use them unless otherwise agreed upon.
Article 8 - Data Protection
In compliance with GDPR and the Digital Services Act:
- Client data is processed using ISO 27001-certified tools.
- Any use of data for machine learning purposes will be subject to a specific agreement.
Risk Management and Liability
Article 9 - Limitations of Liability
Piritech disclaims liability for:
- Indirect damages (loss of revenue, reputational harm).
- Malfunctions caused by third parties (hosting providers, advertising platforms).
- Consequences arising from unauthorized use of deliverables.
Article 10 - AI Clause
For services involving artificial intelligence:
- AI models are trained on datasets free from discriminatory biases.
- The Client acknowledges the probabilistic nature of results and agrees not to use them for critical decisions without human validation.
Regulatory Compliance
Article 11 - Legal Adaptability
Piritech automatically integrates requirements from:
- Digital Services Act: Algorithm transparency and proactive content moderation.
- AI Regulation 2024: Technical documentation for high-risk systems and biannual audits.
- Book XIX CDE: Consumer-friendly debt recovery procedures.
Article 12 - Online Transactions
For e-commerce projects:
- Mandatory integration of at least two delivery methods (except legal exceptions).
- Compliance with DAC7 regulations for cross-border platforms.
Dispute Resolution
Article 13 - Prior Mediation
Any dispute will be subject to mediation through the Antwerp Chamber of Commerce before any judicial action is taken.
Article 14 - Competent Court
In the absence of an amicable agreement, courts within Antwerp's jurisdiction will have exclusive competence, applying Belgian law.
Final Provisions
Article 15 - Contractual Evolution
Piritech may unilaterally modify these terms to comply with new legal obligations, subject to a 30-day notice period.
Article 16 - Severability Clause
The invalidity of any clause does not affect the validity of other provisions, which will be reinterpreted to preserve their legal effect.