{"id":2693,"date":"2025-03-27T17:11:32","date_gmt":"2025-03-27T16:11:32","guid":{"rendered":"https:\/\/piritech.com\/conditions-generales\/"},"modified":"2026-03-25T09:07:48","modified_gmt":"2026-03-25T08:07:48","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/piritech.com\/fr\/conditions-generales\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales"},"content":{"rendered":"\t\t
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L\u00e9gal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Conditions g\u00e9n\u00e9rales<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dans un environnement num\u00e9rique en constante \u00e9volution, il est essentiel de disposer d'un cadre solide qui prot\u00e8ge les int\u00e9r\u00eats des deux parties tout en favorisant l'innovation et la croissance. Nos conditions g\u00e9n\u00e9rales<\/a> sont con\u00e7ues pour r\u00e9pondre aux complexit\u00e9s des services num\u00e9riques modernes et int\u00e8grent les derni\u00e8res exigences r\u00e9glementaires, telles que la loi sur les services num\u00e9riques et le r\u00e8glement sur l'intelligence artificielle de 2024. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Elles t\u00e9moignent de notre engagement envers des pratiques \u00e9thiques, la protection des donn\u00e9es et une utilisation responsable des technologies \u00e9mergentes. En collaborant avec Piritech, vous b\u00e9n\u00e9ficiez non seulement d'un service, mais vous nouez un v\u00e9ritable partenariat fond\u00e9 sur la confiance, l'expertise et une compr\u00e9hension mutuelle.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Confidentialit\u00e9\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Aper\u00e7u des principaux engagements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Piritech, agence digitale bas\u00e9e \u00e0 Anvers, encadre ses relations contractuelles par les pr\u00e9sentes conditions g\u00e9n\u00e9rales, conformes aux cadres juridiques belge et europ\u00e9en. Ce document d\u00e9finit les droits et obligations des parties et couvre l'ensemble des services digitaux (d\u00e9veloppement web, e-commerce, marketing digital, automatisation, intelligence artificielle), tout en int\u00e9grant les derni\u00e8res \u00e9volutions r\u00e9glementaires. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Port\u00e9e et d\u00e9finitions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nous proposons plusieurs forfaits sur mesure pour simplifier et optimiser le lancement de votre strat\u00e9gie de marketing digital. S\u00e9lectionnez simplement le forfait qui correspond \u00e0 vos objectifs et passez commande. Vous serez guid\u00e9 dans la communication des informations n\u00e9cessaires, ce qui nous permettra de commencer \u00e0 \u00e9laborer un plan marketing performant pour votre entreprise. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Article 1 - Objet et champ d'application g\u00e9ographique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.1. Objet:<\/strong> Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) r\u00e9gissent les relations entre l\u2019agence Piritech (ci-apr\u00e8s \u00ab l\u2019Agence \u00bb) et ses clients professionnels (ci-apr\u00e8s \u00ab le Client \u00bb).<\/p>

1.2. Territoire de l’offre:<\/strong>
– Services digitaux, IA & Automatisation: Ces prestations sont propos\u00e9es aux Clients situ\u00e9s dans le monde entier, incluant sp\u00e9cifiquement l’Union Europ\u00e9enne et l’Am\u00e9rique du Nord (USA\/Canada).<br\/>
– Vente de mat\u00e9riel et robotique: Ces produits sont exclusivement destin\u00e9s \u00e0 \u00eatre vendus, livr\u00e9s et utilis\u00e9s sur le territoire de l’Espace \u00c9conomique Europ\u00e9en (EEE), du Royaume-Uni et de la Suisse. L’Agence d\u00e9cline toute responsabilit\u00e9 en cas d’exportation ou d’utilisation du mat\u00e9riel hors de cette zone par le Client. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Article 2 - Modalit\u00e9s de facturation et paiement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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2.1. Prestations au forfait (projets):<\/strong> Le paiement est d\u00fb dans les 7 jours calendaires suivant la date de la facture. Le Client n’autorise aucune compensation ni aucun d\u00e9dommagement.<\/p>

  • Projets < \u20ac10,000 (HTVA): 25% \u00e0 la commande, 75% \u00e0 la livraison.<\/li>
  • Projets > \u20ac10,000 (HTVA): 25% \u00e0 la commande, 25% (avancement 25%), 25% (avancement 50%), 25% solde livraison.<\/li>
  • Robotique (Europe uniquement) : 50% \u00e0 la commande, solde avant exp\u00e9dition\/livraison.<\/li><\/ul>

    2.2. Services par abonnement (r\u00e9current):<\/strong> Payables d’avance.<\/p>

    • Paiement annuel : Factur\u00e9 en une fois \u00e0 la signature ou date anniversaire.<\/li>
    • Paiement mensuel : Entra\u00eene des frais de gestion administrative de 50 \u20ac HTVA par mois en sus du tarif de base. Premi\u00e8re mensualit\u00e9 \u00e0 la signature, suivantes par pr\u00e9l\u00e8vement au 1er du mois. <\/li><\/ul>

      2.3. Prestations \u00e0 l’heure (r\u00e9gie):<\/strong> Factur\u00e9es au temps pass\u00e9 (Time & Material) sur relev\u00e9 mensuel, r\u00e9put\u00e9 valid\u00e9 sous 5 jours ouvr\u00e9s sans contestation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Article 3 - Retards de Paiement et Sanctions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Tout retard de paiement entra\u00eene de plein droit et sans mise en demeure pr\u00e9alable :<\/p>

      • Int\u00e9r\u00eats de retard : 12,5% par an.<\/li>
      • Indemnit\u00e9 forfaitaire : 10% du montant de la facture (minimum 50 \u20ac).<\/li>
      • Frais de recouvrement : 40 \u20ac forfaitaire + frais r\u00e9els si sup\u00e9rieurs.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Article 4 - Dur\u00e9e, reconduction et r\u00e9siliation des abonnements<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        4.1. Dur\u00e9e:<\/strong> Sauf indication contraire, les contrats d’abonnement sont conclus pour une dur\u00e9e initiale de 12 mois. Elles sont automatiquement renouvel\u00e9es pour des p\u00e9riodes successives de 12 mois (renouvellement tacite).<\/p>

        4.2. Pr\u00e9avis:<\/strong> 3 mois avant l’\u00e9ch\u00e9ance annuelle par recommand\u00e9 ou email.<\/p>

        Am\u00e9rique du Nord : En cas de r\u00e9siliation anticip\u00e9e, le solde annuel reste d\u00fb.<\/em><\/p>

        4.3. Suspension (Kill Switch):<\/strong> En cas de d\u00e9faut de paiement (> 7 jours), l’Agence se r\u00e9serve le droit de suspendre imm\u00e9diatement l’acc\u00e8s aux services, API ou logiciels sans indemnit\u00e9. Frais de r\u00e9activation : 150 \u20ac (hors TVA).<\/p>

        4.4. Indexation:<\/strong> Ajustement annuel possible sur base de l’indice des prix \u00e0 la consommation (max 5% ou indice r\u00e9el).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 5 - Commandes et R\u00e9tractation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Le Client \u00e9tant un professionnel et les services \u00e9tant ex\u00e9cut\u00e9s imm\u00e9diatement, le Client renonce express\u00e9ment \u00e0 tout droit de r\u00e9tractation. Toute commande est ferme. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 6 - Collaboration et obligations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Le Client fournit les \u00e9l\u00e9ments sous 5 jours ouvr\u00e9s. Tout retard entra\u00eene un report de livraison et potentiels frais de \u00ab\u00a0stand-by\u00a0\u00bb. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 7 - Sp\u00e9cificit\u00e9s IA, Automatisation et Software<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        7.1. IA & Hallucinations:<\/strong> L’Agence int\u00e8gre des mod\u00e8les d’IA probabilistes. L\u2019Agence ne garantit ni l\u2019exactitude absolue ni l\u2019absence d\u2019erreurs (\u00ab hallucinations \u00bb). Le Client est seul responsable de la v\u00e9rification humaine (intervention humaine) des livrables de l\u2019IA avant leur utilisation. <\/p>

        7.2. Tiers:<\/strong> L’Agence n’est pas responsable des pannes ou changements d’API tierces (OpenAI, Google, etc.).<\/p>

        7.3. Conformit\u00e9:<\/strong> Le Client garantit respecter les lois locales (CAN-SPAM, RGPD).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 8 - Vente de mat\u00e9riel robotique (Zone Europe)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        8.1. Risques:<\/strong> Transfert d\u00e8s remise au transporteur (EXW\/FCA).<\/p>

        8.2. Exclusion Export USA:<\/strong> Il est formellement interdit au Client d’exporter ou de d\u00e9placer les robots livr\u00e9s vers les \u00c9tats-Unis ou le Canada. Le Client accepte d’indemniser et de d\u00e9gager l’Agence de toute responsabilit\u00e9 en cas de r\u00e9clamations ou de responsabilit\u00e9s (y compris la responsabilit\u00e9 du fait des produits) survenant dans ces juridictions.<\/p>

        8.3. S\u00e9curit\u00e9:<\/strong> Le Client est seul responsable de l’analyse de risques sur site.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 9 - H\u00e9bergement et cloud<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        L’Agence est interm\u00e9diaire technique. Sa responsabilit\u00e9 est limit\u00e9e \u00e0 celle des h\u00e9bergeurs (OVH\/O2Switch). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 10 - R\u00e9ception et validation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        D\u00e9lai de test de 7 jours ouvr\u00e9s. Sans remont\u00e9e de \u00ab\u00a0Bug Bloquant\u00a0\u00bb, la recette est tacite (\u00ab\u00a0Deemed Acceptance\u00a0\u00bb). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 11 - Propri\u00e9t\u00e9 intellectuelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        L’Agence garde son savoir-faire (\u00ab\u00a0Background IP\u00a0\u00bb). Cession des droits sur les livrables sp\u00e9cifiques au paiement complet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 12 - Confidentialit\u00e9 et non-sollicitation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        12.1. Confidentialit\u00e9 stricte<\/strong> des \u00e9changes.<\/p>

        12.2. Interdiction de d\u00e9baucher<\/strong> le personnel de l’Agence (P\u00e9nalit\u00e9 : 1 an de salaire brut).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 13 - Limitation de responsabilit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        13.1. Plafond:<\/strong> Responsabilit\u00e9 limit\u00e9e au montant pay\u00e9 pour la prestation sur les 12 derniers mois (sauf dol\/faute lourde).<\/p>

        13.2. Dommages indirects:<\/strong> Exclus (perte d’exploitation, donn\u00e9es, image).<\/p>

        13.3. AVERTISSEMENT NORD-AM\u00c9RICAIN :<\/strong> DANS LA MESURE MAXIMALE PERMISE PAR LA LOI, LES SERVICES SONT FOURNIS \u00ab TELS QUELS \u00bb. PIRITECH EXCLUT TOUTE GARANTIE, EXPRESSE OU IMPLICITE, Y COMPRIS, MAIS SANS S’Y LIMITER, LES GARANTIES IMPLICITES DE QUALIT\u00c9 MARCHANDE, D’AD\u00c9QUATION \u00c0 UN USAGE PARTICULIER ET D’ABSENCE DE CONTREFA\u00c7ON. PIRITECH NE SAURAIT \u00caTRE TENUE RESPONSABLE DES DOMMAGES-INT\u00c9R\u00caTS PUNITIFS, ACCESSOIRES OU INDIRECTS. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        Article 14 - Droit Applicable et Litiges<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        14.1. Clients EU:<\/strong> Droit belge. Tribunaux du si\u00e8ge social de l’Agence.<\/p>

        14.2. Hors-UE (USA\/Canada):<\/strong> Tous les litiges seront d\u00e9finitivement r\u00e9gl\u00e9s conform\u00e9ment au R\u00e8glement d’arbitrage du CEPANI (Bruxelles) par un ou plusieurs arbitres. La langue de l’arbitrage sera l’anglais. La Convention des Nations Unies sur les contrats de vente internationale de marchandises (Convention de Vienne) est exclue. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        L\u00e9gal Conditions g\u00e9n\u00e9rales Dans un environnement num\u00e9rique en constante \u00e9volution, il est essentiel de disposer d’un cadre solide qui prot\u00e8ge les int\u00e9r\u00eats des deux parties…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2693","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTerms of use for the Best 1 Digital Agency - Piritech<\/title>\n<meta name=\"description\" content=\"Read our terms of use before browsing our website or making a purchase on our website. 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